What people have to say about NHC HealthCare, Smithville
"First of all, let me advise you that I am not writing this as the Criminal and Circuit Court Judge for the Seventh Judicial District for the State of Tennessee. I am writing this as a brother who dearly loved his sister. As I explained to you when we met personally, I was absolutely stunned at the level of care that my sister was receiving. I verbally gave you the names of the individuals in particular that impressed me and I wanted to remind you of those people as well as advise you of the staff in general.
My faith is renewed in at least one nursing home in Tennessee. I could not have asked for a nicer staff, and certainly my sister loved the nursing home. She was not even upset when I explained to her that she had to stay in a nursing home, because she absolutely loved the food, she loved playing Bingo and Wheel of Fortune, she loved interacting with other residents at the Home, and most of all she loved the genuine care and affection that was shown to her while in your facility.
It was pleasure doing business with you, and I will always, always tell people about the wonderful experience that my sister and I had at NHC Healthcare, Smithville."
"Everyone is so nice and great with my father. He has shown great improvement in the short time he has been there. I just hope when I can't be alone any longer, you are there for me. I can hardly believe the great improvement. I will forever be grateful to your staff."
"During my mother's stay at NHC Smithville, she was treated with the utmost love, compassion, dignity and respect. During the last hours of her life, the staff were very supportive to me and my family members."
"Oh, all of those frightening horror stories I have heard about patient care at health care facilities, but in my opinion they DO NOT exist at NHC in Smithville. My mother was a resident at NHC for approximately two months. During her stay, my family was very well pleased with the care and concern she received. The environment at NHC in Smithville is exceptional; housekeeping set the tone for ultimate care. The behavior and performance of duties at all levels of your team are to be commended. I cannot say any one group was superior, but all groups performed at a professional level. Again, thanks for the care and concern your team displayed to my mother and family. Please pass along my thanks to your fine assembled group of professionals for a job well done."
"This note is sent with deepest appreciation for the care being given to my mother. The nurses were very professional suggesting mother's admittance in to the "rehab" section of your center as they understood her concerns about a "nursing home" environment. During the past two weeks when I call, mother has nothing but praise about the care she is receiving from your staff. She says if she needs anything someone is there within minutes of her call. She can't get over the kindness of the nurses and the attentiveness of the nurses.
Yesterday evening during our chat, she shared that she had gone to play Bingo and had almost won several times. I could hear the happiness in her voice and for this delight; I wanted to thank you, your staff and personnel that had taken such good care of her. You are making the "winter" season of her life most enjoyable. Please accept this note as my expression of appreciation for the kindness that is being extended to my family."
"Our family wishes to thank you for the outstanding care that mother received during her recent stay at your facility. After an outstanding briefing by the Admissions Coordinator on the admissions process and what we should expect, we received a reporting date which was the next day. After being admitted and getting settled down in her room, things began to happen. Immediately, we were invited to attend a Hawaiian Luau, which was already in process. When we entered the room, we were greeted and welcomed by many people. The food and drinks were plentiful and very delicious; we sure had an enjoyable time during this event.
We have never seen so much kindness and consideration as was displayed by your employees. Physical therapy, Recreation, Food Service and Housekeeping all did an outstanding job. Often times, individuals in this type of operation receive only complaints, never the thanks that they deserve. We can truthfully say that everyone that care for mother displayed the "can do" attitude. Many times, the little extra touches seem to go unnoticed, but we are all aware of the extra effort provided by all.
It is really heartwarming when you see a nurse or aide hugging and kissing a patient on their cheek. This usually happens each time a service is provided. We ask you to convey our heartfelt thanks and appreciation to each and every individual for the outstanding service they provided. Please give them a pat on the back and encourage them to keep up the good work. Thank you again and may God richly bless each and everyone."
"I have been in four different centers, including other NHC centers, and NHC Smithville is the best center that I have ever been in. The Physical Therapy department is great and I am living proof of that...I am walking for the first time in 9 years! My friends and family are amazed and applauding my progress. The staff, nurses and techs...everyone at NHC Smithville is marvelous!"
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